HOSP 410 Week 8 Course Project; Restaurant Observation Activity

Student Name Business Management, DeVry University HOSP410- Restaurant Management Professor A'Rion Raymond Week 8: Course Project: Restaurant Observation Activity Operation Checklist: Print the following checklist and complete it during your restaurant visit. 1= poor 2= fair 3= average 4 = good 5 = outstanding. If you did not deal with a line item, then mark it as N/A and subtract the points from the bottom to get your score. Standard Potential Rate Your Rating Comments Upon arrival, was responded to in a courteous manner, upon arrival reservation was honored. 5 5 Immediately welcomed to sit wherever we wanted. Was the brand/concept represented in the menu? 5 5 Yes Were you greeted in a professional manner or how you expected to be greeted by your server? 5 4 She hollered from the back to the front for us to sit wherever we wanted, and she would be right with us. Did the server make suggestions for food or beverages? 5 5 Offered drink specials for ladies’ night Ask for something not on the menu. Was it responded to (i.e., condiments or entrée)? 5 5 A spoon for his fried rice instead of fork Did the server take your order accurately? 5 5 Yes Was the food delivered as described and expected? 5 5 Yes Were all your questions answered knowledgably? 5 5 Yes Was the staff friendly and attentive? 5 5 Yes Was your meal fresh, hot/cold, served appropriately? 5 5 PERFECT, YES! Was the menu clean, legible, and well designed? 5 5 Yes, Pink Floyd “The Wall” album cover for menu! Was the environment clean and well maintained? 5 5 Yes Were the restrooms clean and sanitary? 5 5 Yes When presented with the bill, was it accurate? 5 5 Yes Were you presented a comment card or encouraged to give feedback? 5 0 No Did you receive prompted service? 5 3 Normal for that much occupancy Would you return to the restaurant? If not, why? 5 5 Yes, it is one of my favorite sushi spots! Did it appear that all the other patrons were being served at the same level? 5 5 Yes, everyone seemed happy! Was the staff attentive to everyone’s needs? 5 5 Very- almost too much! Did you receive value for your money? 5 5 Yes, and we always do every time we go! 100 92 Summary (2-3 Paragraphs): For this assignment, my fiancé and I chose to dine at Rock ‘n’ Roll Sushi in Trussville, Alabama. We know the place well, are familiar with the neighborhood and all passages to get there and being huge sushi lovers, we frequent often. I found out that is franchise was started in Mobile, Alabama and since has expanded from the south into other popular areas. The restaurant is a concept dining themed by Rock ‘n’ Roll music and sushi but offers several different other menu items that mostly fall into the Chinese category. Every time I go, I order the same thing repeatedly. Not only is Metallica