MATH 534 Week 2 Course Project Part A; Analyzing Call Center Performance
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Course Project Part 1 MTH 534 - Applied Managerial Statistics In this report, we will analyze call center data to see its performance of 100 different employees. Looking at five variables β Sales, number of calls, average call time, and years of experience followed by training type. I used python and Jupyter notebook to make it a bit more fun. I generated stats and graphs using different built in pandasβ methods and functions. --- SALES --- Count: 100 Mean: 43.63 Median: 42.5 Std Dev: 7.44 Min: 30 Q1: 39.0 Median: 42.5 Q3: 46.0 Max: 67 Skewness: 1.49 If we look at the stats, we see the average
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