NR 509 Week 4 Discussion; Client Challenges - Client displays racist or discriminatory behavior
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produce patient unhappiness and distrust in the care that the patient is being provided leading to poor patient outcomes. Racism towards providers will lead to clinician burnout, and increase stress related to job. This which turn IV. Analyze techniques to enhance communication with the client and address the client’s behavior. a. Healthcare staff should not tolerate racism of any kind. Unfortunately, the evidence indicates ethnic minority doctors and practice staff continue to experience racism in the workplace from patients they take care of, and this racism can have negative effects on clinicians (Ahlburg et al., 2021). Clinicians must respond when they experience racism from patients and support fellow workers impacted by this type of behavior. V. Discuss an appropriate and professional approach to address the behavior and communicate with the client. a. The nurse practitioner was unable to examine the patient and was visibly upset by the patients comment. The acuity of the patient’s illness needs to be determined so a course of action can be made. Another member of the team such as a supervisor should come and discuss the patient’s behavior with her. Racism in the workplace of health care professionals should be addressed immediately ensuring that the patient understands this behavior will not be tolerated and can lead to termination of her care at this office. This situation provided conflict about the course of action due to duty to patients to provide , the responsibility as a clinician to the clinic, and the obligation to take care of oneself (Bickley et al., 2021). After consultation with the providers in the clinic it was determined that Mrs. Jones would be seen today by another provider due to her acute swelling. VI. Create sample documentation for the encounter. a. I would ensure that the encounter was straight forward, clear, and precise and that all aspects of the encounter were documented. I would document that Mrs. Jones is a patient of Dr. Youngbloods who presented to the clinic for swelling to her legs and a appointment was confirmed, and she was to be seen by the nurse practitioner as Dr. Youngblood was out on family leave. b. 11/16/22- Mrs. Jones presents to the clinic with repots of a cough and increased edema. Mrs. Jones had a history of CHF. Upon entering the room, Gloria Hernandez, FNP identified herself. Mrs. Jones then asked where her doctor was and why the nurse practitioner was in her room. The nurse practitioner explained to Mrs. Jones that her regular doctor is out for family leave and that she would be seeing her today for her complaints. Mrs. Jones then became loud stating “no you’re not, is there not a doctor from the United States in this office.” Mrs. Jones went on to say, “I’m tired of you Mexicans swimming across the border and taking all the good jobs, get me an American doctor that knows what they are doing” The supervising nurse entered Mrs. Jones room to discuss the situation with her, assess her
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