TECH 460 Module 2 Course Project; Organization Profile and Problem Statement - Ritz Carlton Hotel Company

TECH460 Module 2 Organization Profile and Problem Statement Sonya Johnson July 9th Rubric Criteria Total Selection of Organization 30 Identification of products and services 40 Analysis of potential improvements 40 Problem statement 40 Total 150 The Organization Ritz Carlton The first Ritz Carlton Hotel opened in Paris in 1898, while the first Ritz Carlton Hotel Company opened in the United States in 1911 in New York City. The first Ritz-Carlton in Boston opened in 1927 and is considered a landmark American property, even though the overall company was founded in 1983. There are over 108 Ritz-Carlton hotels and resorts, with properties in 30 countries and territories. There are a total of 29,158 rooms, in addition to 46 hotels with 8,755 rooms planned for the future. They are a luxury brand owned by Marriott International. Their mission statement is outlined in its Credo: "The Ritz-Carlton Hotel is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience". Employs around 18,000 employees as of September 2025, but older data stated 40,000 employees in 2017. Four Seasons, Mandarin Oriental, and St. Regis, as well as hospitality companies such as Hyatt, Hilton, Marriott, and Accor