TECH 460 Module 6 Course Project; Implementation Plan - Ritz Carlton Hotel Company

TECH460 Module 6 Implementation Plan Student NameRubric Criteria Total Include problem statement slide from previous deliverable 10 Include recommended solution slide from previous deliverable 10 Work Breakdown Structure 20 Schedule 20 Solution validation 30 Solution evaluation and continuous improvement 30 Legal, ethical and cultural considerations 30 Total 150 Problem Statement 837361-85037Improve Ritz Ritz-Carlton’s check-in and in-room technology so that guests will appreciate a more advanced technological experience. Automate check-in processes Adopt a smarter in-room technology Use predictive analytics to predict customers’ preferences 00 Recommend ed Solution For a full contactless solution, integrate pre-arrival digital concierges (like Duve, Canary, Mews) for mobile check-in/upsells, use self-service kiosks for lobby efficiency, and offer in-app/web-based virtual concierge tools for real-time service, all linked to your Property Management System (PMS) for seamless guest journeys, personalized offers, and streamlined operations. Key features include mobile ID verification, digital keys, automated requests (room service, housekeeping), and bill settlement, creating a convenient, time-saving, and revenue-boosting guest experience. Work Breakdown Structure Planning & Analysis Draft requirements specifications Review and approve requirements Design Complete common UX design Design client-side software Development Adapt common UX design for web Code HTML/CSS for web app Code JavaScript for web app Integrate with existing website Test web app Development Adapt common UX design for Android and iPhone Code Android/iPhone apps Integrate with existing Android/iPhone apps Test Android/iPhone apps Testing Perform end to end test across all platforms Conduct beta test with selected users Deployment Deploy web app to websi